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Here's what you need to know:
From April 17 to April 25, our customer portal will be offline as we integrate the new system.
We apologize for any inconvenience this may cause. During the downtime, our team will be available to assist you using manual processes. While we can still accept cash and check payments in person or by mail, we will be unable to process those payments or any online transactions until service is restored. We’re confident these updates will enhance our efficiency and allow us to serve you even better moving forward.
For customers enrolled in autopay, rest assured that your automatic payments will continue to process as scheduled.
Additionally, as part of our system upgrade, each customer will receive a new account number, which will be displayed on your May bill.
Thank you for your patience and continued support as we navigate our new system! If you have any questions don’t hesitate to give us a call, 502-222-1690.
Additional info here: FAQS
From April 17 to April 25, our customer portal will be offline as we integrate the new system.
We apologize for any inconvenience this may cause. During the downtime, our team will be available to assist you using manual processes. While we can still accept cash and check payments in person or by mail, we will be unable to process those payments or any online transactions until service is restored. We’re confident these updates will enhance our efficiency and allow us to serve you even better moving forward.
For customers enrolled in autopay, rest assured that your automatic payments will continue to process as scheduled.
Additionally, as part of our system upgrade, each customer will receive a new account number, which will be displayed on your May bill.
Thank you for your patience and continued support as we navigate our new system! If you have any questions don’t hesitate to give us a call, 502-222-1690.
Additional info here: FAQS
HoursM-F: 8am - 4pm
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Telephone502-222-1690
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